laihang

和研发团队沟通，根据客户服务的实际需求，搭建客服管理的工具；

建立培训体系和知识库，帮助客服专员提升表现；

筛选、接入和管理海外客服外包团队，或根据实际需求补充全职人力需求，监控客服专员的表现质量；

理解用户需求，收集汇总，并通过量化的方式来展示问题，推动研发运营等团队进行优化，搭建合理有效的数据分析模型，优化客服反馈流程。

Communicate with the team. Set up CRM tools based on actual customer service requirements Build a training system and knowledge base, to enhance customer service agents' performance- select,engage and manage overseas customer service vendors, or replenish full-time manpower based on actual needs -,Monitor the delivery quality of customer service agents , Understand and collect customers' needs, and demonstrate issue by quantifying it.  motivate the optimization process of development, operations and other teams. Build an effective data analysis model to optimize the customer service and feedback process

沟通能力强，推动能力强；3年以上客服管理等相关工作经验；

有海外客服供应商管理经验优先；能迅速洞察用户需求；

本科及以上学历；具备良好的英文沟通能力，能用英语与供应商、合作伙伴进行直接沟通。

Strong communication skills and motivation ,3 years or above customer service management related experience, Experience in overseas customer service provider management preferred , Insightful and understands users' needs , Bachelor degree or above- Proficient English language skills to communicate directly with service provider and business partners.